What Cavalry does with Zendesk Sunshine Conversations

Connect Sunshine Conversations to Cavalry to resolve messaging conversations across every channel it connects, from WhatsApp and Facebook Messenger to Web Messenger and in app chat on iOS and Android. Cavalry answers in real time, resolves what it can, and hands the rest to your team with the full conversation attached. When a live chat session ends, the conversation continues over email, so nothing gets lost.

Cavalry can:

• Resolve conversations across every messaging channel Sunshine Conversations connects, including WhatsApp, Facebook Messenger, Instagram, Apple Messages for Business, LINE, Telegram, Viber, WeChat, Web Messenger, and in app chat on iOS and Android
• Hand off to a live agent with a full conversation summary attached
• Continue a conversation over email when a live chat session ends
• Collect a verified email before escalating so the conversation survives a dropped chat
• Resolve routine conversations automatically and close the Zendesk ticket without an agent
• Link every conversation to a verified customer profile in Zendesk
• Fill custom ticket fields automatically before closing
• Keep tags, status, and history in sync between the messaging thread and the Zendesk ticket
• Filter conversations by brand so each storefront stays in its own lane

Benefits

• No dropped chats, ever. When a live chat disconnects or the session ends, Cavalry keeps the thread alive over email and picks up exactly where the customer left off. The customer never starts over, and your team never inherits a half finished conversation with no context.
• Handoffs land with the whole story. Before a conversation reaches a human, Cavalry attaches a full summary of what the customer wanted and what has already been tried. Your agent opens the ticket already caught up, so the customer never repeats themselves and resolution time drops.
• One conversation, one record, AI or human. The messaging thread and the Zendesk ticket stay unified, with tags, status, and history synced across both. Reporting, QA, and oversight stay exactly as your team runs them today, with no separate bot log to reconcile.
• Every message tied to the right customer. Cavalry links each conversation to a verified customer profile in Zendesk using authenticated email or the order on file. The next interaction, whoever handles it, opens with the full history already attached to the right person.
• Resolved chats close themselves, cleanly. When Cavalry resolves a conversation, it closes the Zendesk ticket, assigns the agent record, and fills the required custom fields on the way out. Reporting stays clean and downstream automations keep firing, with no field gaps for your team to patch later.
• Meet customers on the channel they already chose. Sunshine Conversations connects WhatsApp, Messenger, Instagram, Web Messenger, Apple Messages for Business, and in app chat, and Cavalry resolves across all of them. Your customers reach you where they already are, and every channel gets the same accurate, on brand answer.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Gorgias

Cavalry automates responses across every Gorgias channel.

Freshdesk

Automate Freshdesk tickets across email and web with full team visibility.

Dixa

Connect Dixa to send, receive, and automate conversations across every customer channel.