What Cavalry does with Freshdesk

Connect your Freshdesk account to Cavalry to receive, resolve, and close tickets without agent involvement. Cavalry operates inside your existing Freshdesk workflow with the statuses, fields, and routing your team already uses.

Cavalry can:

• Resolve tickets across email and web channels
• Set custom statuses for in-progress conversations and resolved tickets
• Reply-all to keep CCs in the loop when needed
• Fill in custom ticket fields automatically before closing tickets
• Filter by support email for multi-brand setups

Benefits

• Resolution that fits your workflow. Cavalry uses the statuses, ticket fields, and routing logic your team already configured. No new dashboards to learn, no parallel system to monitor, just faster resolution inside the Freshdesk you already use.
• Custom fields filled, not skipped. Cavalry fills your required custom ticket fields automatically before closing each conversation. Reporting stays clean, downstream automations stay intact, and your team isn't backfilling field gaps after the fact.
• Multi-brand support out of the box. Route different support emails to different scopes of automation, so brands at different stages of AI rollout coexist cleanly under one Freshdesk account.
• Reply behavior that respects context. When a thread has CCs that need to stay informed, Cavalry can reply-all instead of just replying to the original sender. Stakeholders stay looped in without manual forwarding.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Gorgias

Cavalry automates responses across every Gorgias channel.

Dixa

Connect Dixa to send, receive, and automate conversations across every customer channel.

Freshdesk Solutions

Available as part of the Freshdesk integration.