What Cavalry does with Dixa

Connect your Dixa account to Cavalry to handle conversations across email, chat, and web with full visibility for your team. Cavalry routes escalations to the right Dixa queue and preserves every conversation in your existing record-keeping.

Cavalry can:

• Resolve conversations across email, chat, and web channels
• Filter by specific support email addresses for multi-brand setups
• Configure From email address for outbound messages
• Route live escalations to a specific Dixa queue
• Fill in custom ticket fields automatically before closing
• Sync resolved external conversations from standalone Cavalry widgets back into Dixa for record-keeping

Benefits

• Three channels, one workflow.Cavalry resolves email, chat, and web conversations from inside Dixa, with the same routing rules and queue logic your team already configured. No parallel system, no separate dashboard.
• Escalations land in the right queue.When Cavalry hands off to a human, conversations route to the specific Dixa queue you've assigned, billing tickets to the billing queue, returns to the returns queue, no manual triage required.
• Multi-brand routing.Filter by support email so each brand under your Dixa account gets the right voice and the right escalation path. The AI scales across brands without losing brand specificity.
• Nothing lost from external conversations.Conversations that start in Cavalry's standalone chat widget sync back into Dixa as resolved tickets, so your reporting and customer history stay complete regardless of where the conversation began.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Gorgias

Cavalry automates responses across every Gorgias channel.

Freshdesk

Automate Freshdesk tickets across email and web with full team visibility.

Dixa Knowledge Base

Available as part of the Dixa integration.