What Cavalry does with Gorgias

Connect your Gorgias account to Cavalry to operate as a more accurate AI agent across every channel Gorgias supports. Brands switching from Gorgias AI to Cavalry typically see automation rates jump from around 30% to 60-70% on the same ticket volume.

Cavalry can:

• Resolve tickets across Email, Web, Help Center, Chat, Facebook Messenger, Instagram DM, TikTok Shop, API, and SMS
• Run live chat 24/7, beyond Gorgias's standard chat widget hours
• Map multiple support email aliases for accurate sender behavior
• Hand off to human agents with full context preserved
• Filter by support email, chat widget, Instagram account, or Facebook page
• Sync AI customer profile notes and structured fields to Gorgias customer records
• Disable live chat escalation when chat agents aren't available, falling back to async email
• Fill in custom ticket fields automatically before closing tickets

Benefits

• A real upgrade from Gorgias AI.Brands moving from Gorgias's built-in AI to Cavalry typically see automation rates jump from around 30% to 60-70% on the same ticket volume. The difference is resolution depth: Cavalry completes the action instead of explaining how to do it.
• Every channel, including the ones competitors miss.Cavalry covers all 9 Gorgias channels, including TikTok Shop, Instagram DM, and Facebook Messenger. Most AI tools stop at email and chat. Your customers don't, and now your AI doesn't either.
• Chat that doesn't sleep.Cavalry can run inside the Gorgias chat widget 24/7, beyond your team's business hours. Customers asking sizing questions at midnight or shipping questions on a Sunday morning get real answers, not "we'll be back at 9am."
• Multi-brand routing built in.Filter interception by support email, chat widget, Instagram account, or Facebook page so each brand stays in its own lane with the right voice, the right policies, and the right escalation path.
• Smart escalation, no dead handoffs.Configure Cavalry to disable live chat escalation when no chat agents are online, falling back to email instead. Customers don't get stuck waiting in an empty queue, and your team handles async on their own time.
• Customer intelligence stays in Gorgias.AI-generated notes and structured profile fields flow back into Gorgias customer records, so every future interaction starts with the full picture.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Freshdesk

Automate Freshdesk tickets across email and web with full team visibility.

Dixa

Connect Dixa to send, receive, and automate conversations across every customer channel.

Gorgias Knowledge Base

Available as part of the Gorgias integration.