Trusted by leading ecommerce brands
From intake to resolution.Every step handled.
A dedicated agent for every ticket type.
Not one generic bot trying to do everything. Each agent has dedicated knowledge, instructions and resolution logic for its specific use case. Enable what you need, control how it's handled.
Customer profiles
Full purchase history and behavioral context. Syncs with Klaviyo, Shopify, and Zendesk.
AI analytics
Unified dashboard across sales and support conversations.
Already connected.No rip-and-replace.
The agent syncs customer data, order data, and subscription data in real time , no manual setup needed.
Real results. Real teams.
360%
ROI on customer experience
78%
AI automation rate during peak periods
67%
of total ticket volume handled out of 100k+ tickets per year
11X
Increase in resolved tickets vs Yuma
Sales and support.One customer profile. Shared context.
Cavalry connects pre and post-purchase conversations through the same customer profile, order history, preferences, and conversation intelligence, so every agent knows the full customer story.
Post-purchase support
ReturnsExchangesRefundsSubscription changesCancellation deflectionOrder trackingWISMOOrder editingShipping claimsLost in transitWarranty claimsDamaged itemsWrong itemCancel orderPromo codesMissing itemsNever receivedMisdeliveredLate shipmentAddress changesAccount changesShipping refundsAppeasementsProduct defectsReturn statusReplacement partsIncomplete ordersProduct troubleshooting
Olivia M.
7 orders, $843 LTV
AI profile notes
Prefers relaxed fit. Sensitive to shipping delays. Responds well to proactive offers. Loyal but will churn if a return is difficult. Communicates casually, uses short messages. Shops mostly during sales events.
Structured fields
Preferred sizeM / Relaxed
BirthdayMar 14
RiskLow churn
Last contact3d ago
SubscriptionActive (Monthly)
AOV$120
Preferred channelChat
SentimentPositive
TagsVIP, Subscriber
Pre-purchase sales
Product recommendationsProactive sales campaignsProduct questionsSize and fit guidanceCart recoveryDiscount requestsCross-sellCart/checkout issuesConversational commerceProduct availabilityConversion optimizationBundle suggestionsUpsellIncrease AOV