AI Support Agent

You set the rules.It resolves the tickets.Full resolution. Full control.

Designate exactly what your AI agent handles and how, with custom knowledge, instructions and resolution logic for each use case. Returns, exchanges, subscriptions, warranty claims, all resolved end-to-end, on your terms.

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Apothekary
Apothekary
Apothekary
Apothekary

From intake to resolution.Every step handled.

Customer on phone

A dedicated agent for every ticket type.

Not one generic bot trying to do everything. Each agent has dedicated knowledge, instructions and resolution logic for its specific use case. Enable what you need, control how it's handled.

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Customer profiles
Full purchase history and behavioral context. Syncs with Klaviyo, Shopify, and Zendesk.
AI analytics
Unified dashboard across sales and support conversations.

Already connected.No rip-and-replace.

The agent syncs customer data, order data, and subscription data in real time , no manual setup needed.

Real results. Real teams.

No loops, no rigid workflows. Real issue resolution, happier customers, right from your existing helpdesk.

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How Harry's replaced rigid workflows with AI that actually resolves customer issues and follows through at scale.

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Harry's
360%
ROI on customer experience

How Naadam used Cavalry to handle peak Q4 seasonal surges in support without seasonal staffing headaches.

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Naadam
78%
AI automation rate during peak periods

How Cavalry helped Dolls Kill scale their customer support without sacrificing brand voice.

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Dolls Kill
67%
of total ticket volume handled out of 100k+ tickets per year

How Cavalry helped Laundry Sauce 11X their AI support performance vs their previous provider.

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Laundry Sauce
11X
Increase in resolved tickets vs their previous provider

Sales and support.One customer profile. Shared context.

Cavalry connects pre and post-purchase conversations through the same customer profile, order history, preferences, and conversation intelligence, so every agent knows the full customer story.

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Post-purchase support
ReturnsExchangesRefundsSubscription changesCancellation deflectionOrder trackingWISMOOrder editingShipping claimsLost in transitWarranty claimsDamaged itemsWrong itemCancel orderPromo codesMissing itemsNever receivedMisdeliveredLate shipmentAddress changesAccount changesShipping refundsAppeasementsProduct defectsReturn statusReplacement partsIncomplete ordersProduct troubleshooting
Olivia M.
Olivia M.
7 orders, $843 LTV
AI profile notes
Prefers relaxed fit. Sensitive to shipping delays. Responds well to proactive offers. Loyal but will churn if a return is difficult. Communicates casually, uses short messages. Shops mostly during sales events.
Structured fields
Preferred sizeM / Relaxed
BirthdayMar 14
RiskLow churn
Last contact3d ago
SubscriptionActive (Monthly)
AOV$120
Preferred channelChat
SentimentPositive
TagsVIP, Subscriber
Pre-purchase sales
Product recommendationsProactive sales campaignsProduct questionsSize and fit guidanceCart recoveryDiscount requestsCross-sellCart/checkout issuesConversational commerceProduct availabilityConversion optimizationBundle suggestionsUpsellIncrease AOV

Stop triaging.Start resolving.

Let the AI handle every ticket, from intake to closed , so your team can focus on what humans do best.

Book a demoFree AI Support Audit