AI Shopping Agent

Every shopper gets a one-on-one, in-store experience. Online.

Your shoppers have questions they never ask. Shopping Agent creates the opportunity for a conversation, answers in real time, and guides them to the right product.

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From first click to checkout.A conversation at every step.

Built to sell, not just respond.

The sales rep your team wishes they had on every page, at every hour.

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Image recognition

Shoppers upload a reference photo, a screenshot, or a picture of what they already own. The agent matches it to your catalog using image recognition, identifies the product, or recommends the closest alternative.

Precision campaigns

Set precise conditions for when your sales agent engages. Layer triggers like time on page, scroll depth, exit intent, and cart value. Different campaigns for different pages, products, and audiences. Not a popup, a precision tool.

After hours

Over half your traffic browses outside business hours. They have questions, hesitate, and leave. Your sales agent answers product questions, makes recommendations, and converts at every hour, with no coverage gaps.

Revenue tracking

Not vague ROI projections. Real conversations, real carts, real revenue. Track what your sales agent drives per conversation, per campaign, per product, and share it with leadership.

Already connected.No rip-and-replace.

The agent syncs customer data, order data, and subscription data in real time , no manual setup needed.

Real results. Real teams.

No loops, no rigid workflows. Real issue resolution, happier customers, right from your existing helpdesk.

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How Harry's replaced rigid workflows with AI that actually resolves customer issues and follows through at scale.

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360%

ROI on customer experience

How Naadam used Cavalry to handle peak Q4 seasonal surges in support without seasonal staffing headaches.

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78%

AI automation rate during peak periods

How Cavalry helped Dolls Kill scale their customer support without sacrificing brand voice.

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67%

of total ticket volume handled out of 100k+ tickets per year

How Cavalry helped Laundry Sauce 11X their AI support performance vs their previous provider.

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11X

Increase in resolved tickets vs their previous provider

Sales and support.One customer profile. Shared context.

Cavalry connects pre and post-purchase conversations through the same customer profile, order history, preferences, and conversation intelligence, so every agent knows the full customer story.

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Post-purchase support

ReturnsExchangesRefundsSubscription changesCancellation deflectionOrder trackingWISMOOrder editingShipping claimsLost in transitWarranty claimsDamaged itemsWrong itemCancel orderPromo codesMissing itemsNever receivedMisdeliveredLate shipmentAddress changesAccount changesShipping refundsAppeasementsProduct defectsReturn statusReplacement partsIncomplete ordersProduct troubleshooting

Check support agent

Olivia M.

7 orders, $843 LTV

AI profile notes

Prefers relaxed fit. Sensitive to shipping delays. Responds well to proactive offers. Loyal but will churn if a return is difficult. Communicates casually, uses short messages. Shops mostly during sales events.

Structured fields

Preferred sizeM / Relaxed

BirthdayMar 14

RiskLow churn

Last contact3d ago

SubscriptionActive (Monthly)

AOV$120

Preferred channelChat

SentimentPositive

TagsVIP, Subscriber

Pre-purchase sales

Product recommendationsProactive sales campaignsProduct questionsSize and fit guidanceCart recoveryDiscount requestsCross-sellCart/checkout issuesConversational commerceProduct availabilityConversion optimizationBundle suggestionsUpsellIncrease AOV

Ready to turn browsersinto revenue?

See Cavalry's AI Shopping Agent in action. Book a 20-minute demo with our team.

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