What Cavalry does with Smile.io
Connect your Smile.io account to Cavalry to issue store credits as Smile points and access customer loyalty data live. The agent can look up customers, list points transactions, and add points directly through Smile's API.
Cavalry can:
- Look up customers in Smile.io
- List points transactions for any customer
- Add points to a customer's account
- Issue store credits as Smile points
- Integrate with Shopify as a store credit provider
Common questions this integration handles
CavalrynowHow many loyalty points do I have?
CavalrynowWhy didn't I get points for my purchase?
CavalrynowCan I redeem points for this order?
CavalrynowHow do I earn more rewards?
Benefits
- Loyalty answered in conversation."How many points do I have?", Cavalry checks Smile and answers in real time, with no portal redirect. "Why was my balance adjusted?", the agent pulls the transaction history and explains. Loyalty inquiries close in the same conversation that started them.
- Resolution that compounds loyalty.Make-good credits become Smile points instead of generic store credit. Customers earn through resolution, not just through purchase, and your loyalty program reinforces every recovery moment.
- Configurable to your program.Set your points-per-dollar ratio so credit conversions match the value of your existing program. No retraining customers, no separate logic to explain.
