What Cavalry does with Klaviyo

Connect your Klaviyo account to Cavalry to send rich shipment events that power your branded transactional flows. Four key metrics drive every shipment update with the metadata Klaviyo needs to personalize.

Cavalry can:

• Send Shipment Shipped events when carriers update status
• Send Shipment Out for Delivery events when packages enter final delivery
• Send Shipment Exception events for delays, damage, or return-to-sender
• Send Shipment Delivered events on confirmed delivery
• Provide rich event metadata: storefront branding, customer details, full order information, shipment details, and customer-facing tracking URLs

Benefits

• Tracking emails that match your brand. Klaviyo gets every event with the metadata it needs to render a fully branded shipping email, your storefront URL, customer details, order summary, line items, applied promo codes, and a tracking page link. No generic carrier emails, no off-brand transactional drift.
• Proactive exception communication. When something goes wrong, delay, damage, RTS, Cavalry fires the Shipment Exception event into Klaviyo. Your "we saw a delay, here's what's happening" flow goes out automatically, before the customer ever opens a ticket.
• Out-for-delivery as a marketing moment. The "your package arrives today" email is one of the highest-engagement messages in ecommerce. Cavalry feeds Klaviyo the trigger and the metadata so you can use that moment for cross-sell, review requests, or just delighting the customer.
• Delivered means delivered. The Shipment Delivered event fires on real confirmed delivery, not estimated. Post-delivery flows, review requests, replenishment reminders, NPS, trigger when the customer actually has the product in hand.

Other integrations

Shopify

Handle every Shopify order from inquiry to resolution automatically.

AfterShip

Real-time tracking data across every courier AfterShip supports, plus webhook-driven proactive updates.

Yotpo

Issue store credits as Yotpo loyalty points.

Smile.io

Issue store credits as Smile.io loyalty points and look up customer points in conversation.