What Cavalry does with Shopify

Connect your Shopify store to Cavalry to fully resolve order issues without agent involvement. Cavalry reads orders, customers, and product data, then takes action directly inside Shopify, every change happens in your system of record, with a full audit trail.

Cavalry can:

• Create replacement and exchange orders to resolve customer issues end to end
• Process refunds, partial refunds, and apply store credits through your store credit provider
• Update shipping addresses and edit order details
• Push returns to Shopify's Returns API and sync RMA details to original orders
• Read live inventory, product variants, and metafields for accurate recommendations
• Sync AI-generated customer notes and structured profile data to customer records
• Embed natively via Cart Widget on Shopify Plus or checkout extension on standard plans

Benefits

• Resolution, not just response.Most AI tools answer questions about orders. Cavalry creates the replacement order, processes the refund, applies the store credit, and confirms back, all inside Shopify. Customers get a real outcome in a single conversation, not a checklist of next steps.
• Real-time inventory awareness.Cavalry checks live inventory before recommending replacements or exchanges, including products you've marked Continue Selling. No more promising customers an item that's out of stock, no cleanup tickets the next day, no broken trust.
• Customer intelligence that compounds.Every conversation enriches the Shopify customer record with AI-generated notes and structured profile fields. The next interaction starts with full context, preferences, past issues, sizing, so customers don't repeat themselves and your team doesn't dig through history.
• Configurable to your business rules.Resolution behavior maps to how you actually operate: shipping calculation, store credit provider, restocking on cancellations, draft orders, discount naming, billing address inheritance. Cavalry runs inside your guardrails, not around them.
• Shopify Plus and standard, both supported.Cavalry deploys natively as a cart widget on Shopify Plus or as a checkout extension on standard plans. Your stack doesn't change to accommodate the AI; the AI accommodates your stack.

Other integrations

BigCommerce

Resolve BigCommerce order issues directly inside the platform.

Gorgias

Cavalry automates responses across every Gorgias channel.

Recharge

Skip shipments, swap products, and modify subscriptions instantly across 17 lifecycle actions.

Loop Returns

Create eligible returns, process exchanges, and check return status automatically.