What Cavalry does with Loop Returns

Connect your Loop Returns account to Cavalry to automate the returns experience inside the conversation. Cavalry creates returns, processes same-price exchanges, and checks return status in real time.

Cavalry can:

• Create eligible returns through Loop
• Process same-price variant exchanges
• Check return status and report it to the customer in real time
• Use the secondary input you prefer (zip, email, or phone) to initiate returns

Benefits

• Returns started in chat, not in a portal.Customers ask to return, Cavalry creates the return through Loop, generates the label, and confirms the next steps, all in the same conversation. No "go to our returns portal," no friction, no abandoned returns.
• Same-price exchanges, fully resolved.When a customer wants a different size in the same product, Cavalry processes the exchange end to end. The customer gets the swap, the warehouse gets the return, the conversation closes without an agent.
• Return status without the lookup."Where's my return?", Cavalry pulls live status from Loop and tells the customer exactly where their return is in the process. No "let me check on that," no follow-up email, no second ticket.

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ShipBob

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AfterShip

Real-time tracking data across every courier AfterShip supports, plus webhook-driven proactive updates.

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.