What Cavalry does with ShipBob

Connect your ShipBob account to Cavalry to verify whether an order can actually be canceled or modified before the AI commits to anything. Cavalry checks live fulfillment status, not assumptions.

Cavalry can:

• Verify full order cancellation eligibility against live ShipBob data
• Verify partial cancellation and address change eligibility
• Pull real-time fulfillment status to answer "where's my order" accurately

Benefits

• No more promises the warehouse can't keep. When a customer asks to cancel, Cavalry checks the actual fulfillment state in ShipBob first, is the order processing, picked, or already shipped? The answer is real, not a guess. Customers don't get told "yes, I canceled it" only to find out tomorrow it shipped anyway.
• Address changes that actually happen. Same logic for partial cancellations and address updates. Cavalry verifies eligibility against ShipBob's real-time state before acting, so promises match reality.
• WISMO answers backed by data. "Where's my order?" gets a real-time answer from ShipBob, not a generic estimate. Less follow-up, fewer escalations, better trust.

Other integrations

ShipHero

Verify cancellation and adjustment eligibility through real-time fulfillment data, with deep operational visibility.

Flexport

Sync RMA information into your Flexport portal automatically.

AfterShip

Real-time tracking data across every courier AfterShip supports, plus webhook-driven proactive updates.

Loop Returns

Create eligible returns, process exchanges, and check return status automatically.