What Cavalry does with ShipHero

Connect your ShipHero account to Cavalry to verify order cancellation and adjustment eligibility against live operational data, not just order status, but allocations, shipments, and pick state.

Cavalry can:

• Verify cancellation eligibility against detailed operational signals (order status, shipment state, allocations, pick state)
• Sync Shopify address changes to ShipHero automatically
• Pull real-time fulfillment status for accurate customer responses

Benefits

• Eligibility checked at the operational level, not the order level. Most cancellation logic checks "is this order shipped?" Cavalry goes deeper, checking if shipments exist, if allocations are locked, if items are in active pick state. The "yes you can cancel" only fires when ShipHero actually confirms it.
• Address changes that propagate to the warehouse. When a customer updates their address through Cavalry, the change syncs from Shopify to ShipHero automatically. No misrouted shipments, no manual reconciliation between platforms.
• No false positives, no warehouse cleanup. Because eligibility is verified against real ShipHero state, the AI never tells a customer "your order is canceled" when it's already in pick state. Your team isn't fixing AI mistakes after the fact.

Other integrations

ShipBob

Verify cancellation and order adjustment eligibility in real time before promising anything.

Flexport

Sync RMA information into your Flexport portal automatically.

AfterShip

Real-time tracking data across every courier AfterShip supports, plus webhook-driven proactive updates.

Shopify

Handle every Shopify order from inquiry to resolution automatically.