What Cavalry does with Recharge

Connect your Recharge account to Cavalry to automate the full subscription lifecycle for every customer. From skips and swaps to deflection logic and payment recovery, Cavalry handles 17 distinct subscription actions without agent involvement.

Cavalry can:

• Cancel, pause, and reactivate subscriptions
• Change subscription frequency
• Update shipping addresses and trigger matching updates in your ecommerce platform
• Change next order date
• Send orders immediately ("Send Now")
• Skip upcoming orders
• Apply discounts to subscriptions
• Cancel prepaid shipments
• Add recurring products to subscriptions
• Add and remove one-time products on subscription orders
• Send payment method update emails to recover declined payments
• Swap subscription products without canceling and starting over
• Swap one-time products on a subscription order

Benefits

• The deepest subscription support in CX. Most AI tools handle the basics: skip, pause, cancel. Cavalry handles 17 distinct actions across the entire lifecycle, including the ones that drive retention, swaps, frequency changes, prepaid shipment cancellations, and recurring-to-one-time product moves.
• Cancellation deflection that actually retains. Customers cancel for reasons. Too much product, wrong frequency, payment failed, want to try a different SKU. Cavalry can offer the right alternative, push the next box back four weeks, swap to a different size, send a payment update email, instead of just processing the cancel and losing the revenue.
• Payment recovery without a chase. When a subscription payment fails, Cavalry can send the payment method update email automatically, rescue declined renewals before churn happens, and confirm back to the customer. Involuntary churn drops without a CX rep ever touching the ticket.
• Flexible product swaps, no restart. Customers swap subscription products through conversation, different size, different flavor, different SKU entirely, without canceling and starting over. The cadence stays, the billing stays, only the product changes.
• Inside Recharge, not next to it. Every action happens directly in Recharge, with the same intervals and rules your team already configured. The AI runs inside your guardrails, frequency presets, allowed swaps, eligible discounts, never around them.
• Address changes that propagate. When a customer updates their shipping address in Recharge through Cavalry, the change syncs back to your ecommerce platform automatically. No mismatched records, no future shipments going to the wrong place.

Other integrations

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Stay AI

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Smartrr

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Ordergroove

Process Ordergroove subscription updates and address changes without agent involvement.