What Cavalry does with Purple Dot

Connect your Purple Dot account to Cavalry to access pre-order data when customers ask about orders that aren't standard fulfillments. Cavalry knows when an order is a pre-order and routes accordingly.

Cavalry can:

• Look up pre-orders by customer
• Automatically check Purple Dot when standard order lookups return empty
• Route pre-order inquiries for escalation by default given their complexity

Benefits

• Pre-orders don't get lost in the shuffle. When a customer asks about an order and standard order lookups return nothing, Cavalry checks Purple Dot automatically. No "we don't have that order on file" responses, no escalations to figure out the order is actually a pre-order, no missing context.
• Built-in escalation for the complex stuff. Pre-orders carry timeline, modification, and cancellation complexity that often warrants a human touch. Cavalry escalates these inquiries by default, so customers get the right level of care for the question they're asking.
• Plays well with your existing escalation rules. Cavalry's pre-order escalation works alongside your existing context, keyword, and order-number routing logic. Layered escalation that respects what you've already built.

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