What Cavalry does with Kustomer

Install the Cavalry app inside Kustomer to act as the first response agent across every supported channel. Cavalry resolves what it can and hands off cleanly when escalation is required.

Cavalry can:

• Operate as the first-response agent across Kustomer's supported channels
• Set per-channel interception percentages for gradual rollout
• Configure From email address for outbound messages
• Hand off to human agents with full context when needed

Benefits

• Gradual rollout, on your terms. Set per-channel interception percentages so you can start small (5% of email, 0% of chat) and scale up as confidence grows. No all-or-nothing deployment, no surprise volume.
• Native install, not a workaround. Cavalry installs as the Shipped AI app from Kustomer's marketplace. No middleware, no custom integration to maintain, no extra surface area for things to break.
• Right agent, right moment. Cavalry handles what it's been trained on, escalates everything else. Your team picks up the harder conversations with full context already attached.

Other integrations

Gladly

Run Cavalry inside Gladly to automate email conversations end to end.

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Freshdesk

Automate Freshdesk tickets across email and web with full team visibility.

Kustomer Knowledge Base

Use your Kustomer KB articles as structured agent knowledge.