What Cavalry does with Gladly

Connect your Gladly account to Cavalry to handle email conversations from within your existing Gladly workflow. Cavalry sends and receives from a dedicated user account, so every action is tracked, audited, and visible to your team.

Cavalry can:

• Send and receive email messages through Gladly
• Resolve conversations end to end without agent involvement
• Tag bot-handled conversations for easy filtering
• Hand off to your team when escalation is needed
• Maintain full conversation history in Gladly's standard record

Benefits

• Inside Gladly, not next to it. Cavalry sends from a dedicated user account in your Gladly instance, so every reply, tag, and resolution flows through your existing reporting and QA tools. No parallel system to maintain.
• Clean audit trail. Every action Cavalry takes is attributed to a single, named user account in Gladly. Your team can filter, audit, and review AI-handled conversations the same way they review human ones, with no special treatment required.
• Honest about what doesn't work. When a customer sends an attachment, the conversation escalates to your team automatically. We don't pretend the AI handled something it didn't, and customers don't get half-answers based on missing context.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Kustomer

AI Agent across multiple channels inside Kustomer.

Freshdesk

Automate Freshdesk tickets across email and web with full team visibility.

Gladly Answers

Available as part of the Gladly integration.