What Cavalry does with Gladly
Connect your Gladly account to Cavalry to handle email conversations from within your existing Gladly workflow. Cavalry sends and receives from a dedicated user account, so every action is tracked, audited, and visible to your team.
Cavalry can:
- Send and receive email messages through Gladly
- Resolve conversations end to end without agent involvement
- Tag bot-handled conversations for easy filtering
- Hand off to your team when escalation is needed
- Maintain full conversation history in Gladly's standard record
Common questions this integration handles
CavalrynowWhat's the status of my refund?
CavalrynowCan I change the size on my order?
CavalrynowI need to update my email address.
CavalrynowWhen will my order ship?
Benefits
- Inside Gladly, not next to it.Cavalry sends from a dedicated user account in your Gladly instance, so every reply, tag, and resolution flows through your existing reporting and QA tools. No parallel system to maintain.
- Clean audit trail.Every action Cavalry takes is attributed to a single, named user account in Gladly. Your team can filter, audit, and review AI-handled conversations the same way they review human ones, with no special treatment required.
- Honest about what doesn't work.When a customer sends an attachment, the conversation escalates to your team automatically. We don't pretend the AI handled something it didn't, and customers don't get half-answers based on missing context.
