What Cavalry does with Zendesk Guide

Connect your Zendesk Guide to Cavalry to use your existing help center articles as agent knowledge. Multi-brand setups are supported via brand-specific subdomains.

Cavalry can:

• Sync articles from Zendesk Guide as agent knowledge
• Support multi-brand organizations through brand-specific subdomain selection
• Trigger manual sync after content updates in Zendesk

Benefits

• Your help center, working twice as hard. Articles you've already written in Zendesk Guide become live agent knowledge. The AI cites the same content your customers see in the help center, so messaging stays consistent across self-serve and AI-assisted channels.
• Update once, propagate everywhere. When you update an article in Zendesk Guide, a manual sync flows the change into the agent. No duplicating content across systems, no maintaining a separate AI knowledge base.
• Multi-brand without multi-effort. Each brand can sync from its own Zendesk Guide subdomain, so brand-specific policies and tone stay scoped to the right brand.

Other integrations

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Kustomer Knowledge Base

Use your Kustomer KB articles as structured agent knowledge.

Google Sheets

Upload Google Sheets as structured knowledge sources, with multi-language support built in.

Notion

Connect Notion as a structured knowledge source.