What Cavalry does with SMS Text Message

Cavalry's native SMS channel auto-provisions a phone number for customer support that you can add to your site, transactional emails, and support articles.

Cavalry can:

• Auto-provision a Cavalry-managed phone number for SMS support
• Receive and respond to SMS conversations end-to-end
• Add the number to your site and support pages for customer access

Benefits

• SMS support without standing up a stack. No Twilio account, no separate routing, no carrier setup. Cavalry's SMS channel auto-provisions a number on enable.
• The channel customers actually use. Open rates on SMS dwarf email. For shipping updates, order questions, and quick resolutions, SMS is where customers want to talk. Cavalry handles the volume without adding a new system to your stack.

Other integrations

Order Center Chat Widget

Embed Cavalry chat directly in your branded Order Center.

Klaviyo

Power Klaviyo emails with Shipped AI tracking metrics for branded, accurate shipping communications.

Zendesk

Connect your Zendesk account to send, receive, and resolve tickets across every channel.

Gorgias

Cavalry automates responses across every Gorgias channel.