What Cavalry does with SMS Text Message
Cavalry's native SMS channel auto-provisions a phone number for customer support that you can add to your site, transactional emails, and support articles.
Cavalry can:
- Auto-provision a Cavalry-managed phone number for SMS support
- Receive and respond to SMS conversations end-to-end
- Add the number to your site and support pages for customer access
Common questions this integration handles
CavalrynowStatus of my order?
CavalrynowCan you skip my next sub?
CavalrynowI need to return this.
CavalrynowWhere's my refund?
Benefits
- SMS support without standing up a stack.No Twilio account, no separate routing, no carrier setup. Cavalry's SMS channel auto-provisions a number on enable.
- The channel customers actually use.Open rates on SMS dwarf email. For shipping updates, order questions, and quick resolutions, SMS is where customers want to talk. Cavalry handles the volume without adding a new system to your stack.
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Gorgias
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