What Cavalry does with Loop Subscriptions

Connect Loop Subscriptions to Cavalry so subscribers can manage their plans directly in chat. Cavalry can pause, skip, swap, reschedule, and cancel, add products to an upcoming order, and fix a failed card, all against the subscriber's live subscription data. Subscriptions and upcoming orders stay current automatically, so every change takes effect against what is actually scheduled.

Cavalry can:

• Cancel a subscription
• Pause a subscription, and resume or reactivate it later
• Change how often a subscription ships
• Update the shipping address on a subscription
• Apply a discount to a subscription
• Swap the product on a subscription
• Add a recurring product to a subscription
• Email the customer a link to update a card that has expired or failed
• Change the date of the next order
• Ship the next order now, or skip it
• Add or remove a one time product on the next order

Benefits

• Subscribers manage their own plan in chat. Cavalry handles pause, skip, swap, frequency changes, and cancellations right in the conversation, with no agent in the loop. Subscribers get what they need in seconds, and your team stops fielding the same routine subscription requests all day.
• Fewer cancellations, more saves. When a subscriber wants out, Cavalry can offer to pause, skip, or push the next order back instead. A lot of cancel requests are really "not this month," and catching them keeps the subscription alive.
• Failed payments get fixed before they churn. When a card is expiring or has already failed, Cavalry emails the subscriber a link to update it on the spot. Payments that would have quietly lapsed get recovered, so you keep revenue that dunning usually loses.
• Every change runs on live subscription data. Cavalry reads the subscriber's real subscriptions and upcoming orders, so a change to a date, product, or address takes effect against what is actually scheduled. The customer sees the correct next order immediately, with no guesswork and no follow up ticket to confirm.
• Upsells that happen in the moment. Cavalry can add a recurring product or a one time add on to the next order while the subscriber is already engaged. You grow order value at exactly the point the customer is thinking about their next delivery.

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