What Cavalry does with Happy Returns

Connect Happy Returns to Cavalry to run box free, label free returns entirely in chat. Cavalry finds the customer's nearest drop off point, hands them a QR code to scan, and can refund the moment the item is handed over. When only part of a return is approved at inspection, it refunds exactly what passed and keeps the full return on record.

Cavalry can:

• Start and process a return in chat, from the first request through to the refund
• Find the customer's nearest Happy Returns drop off location
• Generate a QR code the customer scans at drop off, with no box or label to prepare
• Offer Happy Returns as the return option whenever it is available in the customer's area
• Refund the customer as soon as the item is dropped off, when your policy allows
• Refund only the items approved at inspection, while keeping the full return on record
• Set up an exchange in place of a refund

Benefits

• Returns without the box or the label. Cavalry gives the customer a QR code and the nearest drop off point, so they hand the item over and go. There is nothing to print, package, or ship, which is exactly why customers finish the return instead of abandoning it.
• Refunds that land the moment they drop off. When your policy allows, Cavalry issues the refund as soon as the item is handed over, not days later when it reaches the warehouse. Customers get their money back sooner, and the "where is my refund" messages mostly disappear.
• A drop off point close to home. Cavalry finds the nearest Happy Returns location and gives the customer the address in the same conversation. The return feels like a quick errand rather than a shipping chore, which keeps those customers coming back to buy again.
• Honest refunds, even on partial returns. When some items are not approved at drop off, Cavalry refunds only what passed inspection and keeps the full return on record. The customer can see exactly what was accepted, so a partial approval never turns into a dispute with your team.
• Fewer returns tickets for your team. Cavalry runs the whole return in chat, from the request to the drop off code to the refund, with no agent in the loop. Your team stops fielding routine "how do I return this" messages and spends its time on the conversations that need a person.
• Exchanges that keep the sale. When a customer wants a different size or product, Cavalry sets up the swap instead of sending the money back. You keep the revenue and the customer gets what they actually wanted.

Other integrations

Loop Returns

Create eligible returns, process exchanges, and check return status automatically.

Shopify

Handle every Shopify order from inquiry to resolution automatically.

AfterShip

Real-time tracking data across every courier AfterShip supports, plus webhook-driven proactive updates.

ShipBob

Verify cancellation and order adjustment eligibility in real time before promising anything.